Pickup Process Information
- Your pickup date, time and location are located on your order & order confirmation email. Please make sure you take note of these. Pickup Location details are also located on our Pickup Locations page.
- We will be located in the designated parking lot of your pickup location, in our white Mercedes Sprinter Van.
- Please arrive early/on time to your pickup. We normally arrive 10-15 minutes early to each pickup. *This is an appointment time and we do not stay more than 10 minutes at each pickup location before needing to get to our next stop on-time.* Unfortunately, we will not wait and you may need to meet us at our next pickup location to get your products if late.
- Please call us at 903-268-0522 if you will be more than 5 minutes late for a pickup appointment, or if there is some emergency that prohibits you from picking up your order entirely.
- We understand that unexpected situations can arise that would cause you to miss a scheduled pickup. Because many of our products are highly perishable, any order not picked up at the scheduled pickup will be held at the CT Ranch Farm Store and may be picked up by appointment for up to 5 days following your original pickup date. No credits, refunds or replacements will be issued for orders not picked up within that timeframe.
Pickup FAQs
How do pickups work?
Members place orders online and select their preferred pickup location and day during checkout. More information about pickups can be found on our Pickup Information & FAQs page.
Where are your pickup locations?
We currently offer multiple convenient pickup locations throughout the DFW area; Dallas, Richardson, Frisco/Plano, Irving, Colleyville, Grand Prairie, McKinney, Rockwall, Terrell. For exact locations and pickup days, please visit our Pickup Locations page.
Where will you be during pickup?
We will always choose locations that are easy to find, out in the open, in the parking lot of a well-known location. We usually opt for the back or side of a parking lot so we are out of the way of major traffic. Details on each pickup location are located on our Pickup Locations page. Please call us at 903-268-0522 if you are having trouble finding us at a specific pickup location.
Should I bring a cooler to my pickup?
Yes, please bring a cooler or an insulated cooler bag. We do have these available for purchase on our website and also at the pickup locations and farm store. Ice packs are also a HUGE plus!
Is it OK if I come early to the Pickup Location?
Absolutely! At least 5-10 minutes early is fine. The team is usually arriving to each pickup location 10-15 minutes early for early arrivals.
How long do you wait at the Pickup Location?
We enjoy having conversations with our members so we are normally at a pickup location for 10-15 minutes. However, we do appreciate if you are either early or on time; that way if you hit traffic or another snag you'll still be only 5-10 minutes late. If you see you are going to be later than that, please call/text us at 903-268-0522. Please know we have multiple pickups in a day and must arrive to our next scheduled pickup location on time.
What happens if I miss my pickup?
We understand that unexpected situations can arise that would cause you to miss a scheduled pickup. Because many of our products are highly perishable, any order not picked up at the scheduled pickup will be held at the CT Ranch Farm Store and may be picked up by appointment for up to 5 days following your original pickup date. No credits, refunds or replacements will be issued for orders not picked up within that timeframe.
Can someone else pick up my order?
Absolutely! Many members send a friend or family member to pick up orders on their behalf.
How does weather affect Pickup Location deliveries?
The short answer is that we watch the weather and road conditions closely and we cancel the delivery or move it to another day if the conditions are too bad.
If you're not sure whether you will be able to make it or not due to weather, please do not cancel your order. If there's a chance you could come, we'd rather take your order along just in case. If you can't pick up due to road conditions, we will totally understand. These things happen with Texas weather! There will be no redelivery fee added.
Above all... we just want everyone to be safe!
Can I order for a different Pickup Location without creating a new account?
Yes, absolutely! Near the top of every page you will see your current delivery method with a little "CHANGE" button beside it. Click "CHANGE", enter your zip code and select the pickup location you want to meet us at, or during checkout, simply choose the pickup location you wish to order for. This will be saved as your default pickup location until you change it again.