*Your credit card will not be charged until the day before your scheduled pickup. We do not process any online payments when placing your order.
We will always choose locations that are easy to find, out in the open, in the parking lot of a well-known facility. We usually opt for the back or side of a parking lot so we are out of the way of major traffic. Details on each pickup location are located on our Pickup Locations page. Please call us at 903-268-0522 if you are having trouble finding us at a specific pickup location.
Yes, please bring a cooler or an insulated cooler bag.
Absolutely! At least 5-10 minutes early is fine.
We enjoy having conversations with our members so we are normally at a pickup location for 15-20 minutes. However, we do appreciate if you are either early or on time; that way if you hit traffic or another snag you'll still be only 5-10 minutes late. If you see you are going to be later than that, please call us at 903-268-0522. If you arrive 15 minutes late and haven't called us, we will most likely still be there, but we can't promise that, so you do risk missing your pickup.
We understand that things happen. We will fully refunded your missed order, minus a $10 restocking fee for any missed orders.
The short answer is that we watch the weather and road conditions closely and we cancel the delivery or move it to another day if the conditions are too bad. We always communicate this type of announcement via email, so especially if the weather is questionable, check your email often in the day leading up to delivery (and the morning of delivery). If you do not, you may miss a very important notice. But, if at any time, when it comes right down to the time and you simply don't feel comfortable being on the road, yet we have not canceled... no worries. Your driving decision is totally up to you. Just send us a note or give us a call if you cannot make the pick-up.
Above all... we just want everyone to be safe!
Yes, absolutely! Near the top of every page you will see your current delivery method with a little "CHANGE" button beside it. Click "CHANGE", enter your zip code and select the pickup location you want to meet us at, or during checkout, simply choose the pickup location you wish to order for. This will be saved as your default pickup location until you change it again.
No worries, we will make it right. Just contact us and let us know what we can do to help. We care about you and the quality of our products!
You are in complete control of your repeating order. You can edit items, skip deliveries or cancel at any time. We will never lock you into commitments or hassle you with hard-to-find cancellation buttons. You can simply go to your account and make the changes you need.
Yes, you will receive an email notification 2-3 days before your upcoming order gets packed for delivery.
You have until the order deadline for ordering in your pickup location to edit/change your order. You will receive an email and text the week before confirming your deadline for making changes to your order.
Our system won’t currently allow this, but if you contact our customer support team they can enter a one-time order for you manually.
Log-in and select Subscribe from the Account menu. From there, you'll be able to select a new date.
Sign up on the checkout page by selecting the Subscribe checkbox and then filling out the settings as directed as you finish the checkout process.
Go to “ Account” in the upper right-hand corner of our home page, then choose the dropdown “Subscribe” and scroll down to the bottom of the page to the “Cancel Your Subscription” button.
Go to “Account” in the upper right-hand corner of our home page, then choose the dropdown “Subscribe” and hit the Skip button. Skipping will cancel the current order and jump to the next order date based on your subscription frequency.
Go to “Account” in the upper right-hand corner of our home page, then choose the dropdown “Subscribe” and hit the Get it Sooner button. Getting it Sooner will process your Subscribe & Save order on the next weekly deadline date of your choice.
Your current order will be listed in the cart and you can add and remove items at will. Any changes to that cart will apply to the order date listed at the bottom of the open cart. Any changes will automatically update and you will only receive one confirmation email. Any changes made after that confirmation email will be reflected in the final order packed receipt email.