*Your credit card will not be charged until the day before your scheduled pickup. We do not process any online payments when placing your order.
Where will you be during pickup?
We will always choose locations that are easy to find, out in the open, in the parking lot of a well-known facility. We usually opt for the back or side of a parking lot so we are out of the way of major traffic. Details on each pickup location are located on our Pickup Locations page. Please call us at 903-268-0522 if you are having trouble finding us at a specific pickup location.
Should I bring a cooler to my pickup?
Yes, please bring a cooler or an insulated cooler bag.
Is it OK if I come early to the Pickup Location?
Absolutely! At least 5-10 minutes early is fine.
How long do you wait at the Pickup Location?
We enjoy having conversations with our members so we are normally at a pickup location for 15-20 minutes. However, we do appreciate if you are either early or on time; that way if you hit traffic or another snag you'll still be only 5-10 minutes late. If you see you are going to be later than that, please call us at 903-268-0522. If you arrive 15 minutes late and haven't called us, we will most likely still be there, but we can't promise that, so you do risk missing your pickup.
What happens if I miss my pickup?
We understand that things happen. We will fully refunded your missed order, minus a $10 restocking fee for any missed orders.
How does weather affect Pickup Location deliveries?
The short answer is that we watch the weather and road conditions closely and we cancel the delivery or move it to another day if the conditions are too bad. We always communicate this type of announcement via email, so especially if the weather is questionable, check your email often in the day leading up to delivery (and the morning of delivery). If you do not, you may miss a very important notice. But, if at any time, when it comes right down to the time and you simply don't feel comfortable being on the road, yet we have not canceled... no worries. Your driving decision is totally up to you. Just send us a note or give us a call if you cannot make the pick-up.
If you're not sure whether you will be able to make it or not, please do not cancel your order. If there's a chance you could come, we'd rather take your order along just in case. If you can't pick up due to road conditions, we will totally understand. These things happen with Texas weather! There will be no restocking fees.
Above all... we just want everyone to be safe!
Can I order for a different Pickup Location without creating a new account?
Yes, absolutely! Near the top of every page you will see your current delivery method with a little "CHANGE" button beside it. Click "CHANGE", enter your zip code and select the pickup location you want to meet us at, or during checkout, simply choose the pickup location you wish to order for. This will be saved as your default pickup location until you change it again.
What if there is a problem with my order?
No worries, we will make it right. Just contact us and let us know what we can do to help. We care about you and the quality of our products!