Ordering Process
To Signup:
- Click Create an Account from our Homepage.
- Enter your zip code to check pickup availability in your area.
- Fill in your personal account information and choose your pickup location. (Your pickup location can be changed in your account settings later if needed.)
- Now, you may begin placing orders for farm fresh products! Don't forget to add your $40 one-time farm membership too!
To Order:
- Click Shop Now.
- Browse through our selection of farm fresh products.
- Add the items you want to your cart.
- When your finished, click the Checkout button. Make sure all your pickup details are correct; location, date, and payment information.
- Send your order to us for processing by clicking the Place Your Order button.
- Check your email for an order confirmation. This is very important to make sure your order was completed and that we received it on our end.
To Pick-Up:
- We will see you at the pickup location you selected at checkout on your selected pickup date & time. These times are firm so please make sure you are showing up on time! *Farm Store pickups can be picked up anytime during open hours.
- Place your food in your insulated bag or cooler for transport home.
To Pay:
- Payment is made online by credit card at the time of checkout (and you can save your card for future orders).
*Your credit card will not be charged until the day before your scheduled pickup. We do not process any online payments when placing your order.
Take your products home & enjoy!
Missed an order deadline? No Problem! We offer Rush Orders!
The order deadline is Midnight 2-4 days before your scheduled delivery day, depending on the pickup location. We understand that things happen and you may miss a deadline. If this happens, please email/text us (903-268-0522) and we will let you know if we can accommodate your order for that pickup. A rush order charge of $20 will be placed on any orders placed after the deadline.
Order Cancellation Policy:
If you need to cancel your order for any reason, please call/text us at 903-268-0522 or email us at orders@ctranch.com, to inform us of the cancellation. Due to the perishable nature of our products, any orders canceled less than 24 hours in advance of pickup will be charged in full. These orders can be rescheduled to another pickup date within 5 days of the scheduled pickup.
What if there is a problem with my order?
No worries, we will make it right. Just contact us and let us know what we can do to help. We care about you and the quality of our products!
SUBSCRIPTION FAQs
What if I need to skip or cancel?
You are in complete control of your repeating order. You can edit items, skip deliveries or cancel at any time. We will never lock you into commitments or hassle you with hard-to-find cancellation buttons. You can simply go to your account and make the changes you need.
Will I be notified before each delivery?
Yes, you will receive an email notification 2-3 days before your upcoming order gets packed for delivery.
How long do I have to adjust or change my Subscription order?
You have until the order deadline for ordering in your pickup location to edit/change your order. You will receive an email and text the week before confirming your deadline for making changes to your order.
Can I place a one-time order in between my subscription orders?
Our system won’t currently allow this, but if you contact us, we can enter a one-time order for you manually.
How do I change my delivery date?
Log-in and select Subscribe from the Account menu. From there, you'll be able to select a new date.
How do I Sign-up for Subscription Ordering?
Sign up on the checkout page by selecting the Subscribe checkbox and then filling out the settings as directed as you finish the checkout process.
How do I Cancel my Subscription?
Go to “ Account” in the upper right-hand corner of our home page, then choose the dropdown “Subscribe” and scroll down to the bottom of the page to the “Cancel Your Subscription” button.
How do I Skip a Subscription order?
Go to “Account” in the upper right-hand corner of our home page, then choose the dropdown “Subscribe” and hit the Skip button. Skipping will cancel the current order and jump to the next order date based on your subscription frequency.
How do I get a Subscription order Sooner?
Go to “Account” in the upper right-hand corner of our home page, then choose the dropdown “Subscribe” and hit the Get it Sooner button. Getting it Sooner will process your Subscribe & Save order on the next weekly deadline date of your choice.
How do I add/remove items from my Subscription order?
Your current order will be listed in the cart and you can add and remove items at will. Any changes to that cart will apply to the order date listed at the bottom of the open cart. Any changes will automatically update and you will only receive one confirmation email. Any changes made after that confirmation email will be reflected in the final order packed receipt email.